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Protecting You & Your Information

Cybersecurity and identity theft are hot topics in the financial industry. Flatirons Bank has invested heavily in systems and processes to ensure we’re doing our part in keeping your personal information and assets secure. Flatirons Bank will never ask you for account numbers or passwords by phone, email, or text. If you receive a suspicious email, text, or call claiming to be from Flatirons Bank, please hang up and call us at 303.530.4999.

Find helpful information below about security for both consumers and businesses.

Website

Flatirons Bank uses a ".bank" web address for a more secure and trusted web browsing experience. The .bank domain is only available to verified financial institutions, providing their customers greater protection from fraud, phishing attempts, and fake websites.

You'll notice that when you have started an online banking session, the URL will include "https" in green or the image of a closed lock. This means that the website’s security certificate has been verified and it is safe to proceed.

Multi-Factor Authentication

Multi-Factor Authentication (MFA) is a validation method that requires the user to provide two or more verification factors to gain access to a resource such as an application, email or, bank account. Rather than asking for a username and password, MFA requires one or more additional verification factors, which decreases the likelihood of fraudulent activity.

Consider MFA not just for your bank accounts, but also for your email accounts and other online transaction accounts.

Secure Your Accounts

Consider adding extra security to your accounts:

Email Correspondence

Email is such a powerful and efficient communication tool, but with it comes an additional degree of risk. We ask that you never email us any personal information such as social security number, date of birth, or account numbers without using a secure email service. If you need to send information to us securely, contact us at 303.530.4999 to receive instructions on how to access our secure portal. Bank employees will not email personal information to you without using secure email.

Social Engineering

In a social engineering attack, an attacker uses human interaction to manipulate a person into disclosing information. People have a natural tendency to trust. Social engineering attempts to exploit this tendency to steal your information.

Criminals use a variety of social engineering attacks to attempt to steal information, including:

Website Spoofing

Website Spoofing is the act of creating a fake website to mislead individuals into sharing sensitive information. Spoofed websites are typically created to look exactly like a legitimate website published by a trusted organization.

Phishing

Phishing is when an attacker attempts to acquire information by masquerading as a trustworthy entity in an electronic communication. Phishing attacks are typically carried out through email, instant messaging, phone calls, or text messages (SMS).

Safety Tips for Cards and ATMs

Lost or Stolen Card

If your card is missing, let us know immediately. We'll help minimize your loss and send over a new card right away. To report a lost or stolen card, call us at 303.530.4999.

Report Fraud

If you suspect fraud on your account, let us know immediately. We’ll help minimize your loss. To report a lost or stolen card, call us at 303.530.4999.

Change Your Online & Mobile Banking Login

If you wish to make a change to your login or accounts, please contact us. Username and password information may be deleted upon request. Information such as your usage history, account information, and banking activity will be retained in compliance with regulatory guidelines.

We will only accept, see, and delete data requests made through the form below or by calling us at 303.530.4999. We will accept correction requests by email at clientservice@flatirons.bank or by calling us at 303.530.4999.

Complete the form below to request deletion of your username and password data. We will call you at the number provided to verify your identity prior to deleting information.

Additional Resources

When it comes to protecting your identity and your assets, you can never be armed with too much information.